Contact & Business Information

Have a question about your order, delivery, return or payment? Use our Contact page or email us, and our customer service team will assist you.

Email: hi@houseofjany.com

For questions about an existing order, please include your order number whenever possible.

What We Can Help With

You can contact us regarding:

  • order status;
  • shipping and tracking;
  • delivery issues;
  • returns and refunds;
  • damaged, defective or incorrect items;
  • payment questions; and
  • general questions about House of Jany.

Shipping & Delivery

Our current estimated delivery timeframe is:

  • Processing: 1–3 business days
  • Transit after dispatch: 6–12 business days
  • Estimated total delivery: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

These delivery timeframes are estimates and are not guaranteed delivery dates.

For full details, please review our Shipping & Delivery Policy.

Returns

House of Jany offers a 30-calendar-day voluntary return period beginning on the date you receive your order.

For ordinary change-of-mind returns, customers are responsible for the direct return-shipping cost.

Return Address

House of Jany — Return Centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue, Fucun Town
Jindong District
Jinhua City
Zhejiang 322000
China

This is the designated address for customer returns.

Please review our Return & Refund Policy before sending a return so you can check the applicable conditions and instructions.

Business Information

Store: House of Jany
Legal operator: Worldwide Apparel Group LLC

Registered Business Address

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

This is the registered business address of Worldwide Apparel Group LLC.

Do not send customer returns to this address.

Warehouse Address

11986 CA-88
Jackson, CA 95642
United States

This address is designated as the warehouse address only.

It is not:

  • the registered business address;
  • the designated customer return address; or
  • a retail store open to customers.

Do not send returns to the warehouse address.

Address Roles

For clarity, House of Jany uses different addresses for different purposes:

Registered Business Address
The official business address of Worldwide Apparel Group LLC.

Warehouse Address
The confirmed warehouse location.

Return Centre
The address used for eligible customer returns.

These addresses should not be used interchangeably.

Contact Form

Please use the contact form on our Contact page, or email hi@houseofjany.com, to contact House of Jany.

When contacting us about an existing order, include your order number where possible.

For your security, please do not submit:

  • full payment-card numbers;
  • card security codes;
  • account passwords; or
  • other sensitive authentication information

through the contact form.