Frequently Asked Questions

If you need to change or cancel an order, contact House of Jany as soon as possible.

We will try to accommodate the request where reasonably possible, but changes or cancellations cannot be guaranteed once processing or shipment has progressed.

Contact us as soon as possible through our Contact page.

If the order has not progressed too far, we may be able to correct the address. Once a shipment is already in transit, changes may no longer be possible.

Customers are responsible for providing complete and accurate delivery information at checkout.

House of Jany currently ships within the United States.

Our standard order cutoff is:

17:00 Pacific Time (PST/PDT), Monday through Friday.

Orders placed after the cutoff, on weekends or on applicable public holidays enter processing on the next business day.

Our standard estimated delivery timeframe is:

• Processing: 1–3 business days
• Transit after dispatch: 6–12 business days
• Estimated total delivery: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

These delivery times are estimates and are not guaranteed delivery dates.

Any applicable shipping charge is displayed during checkout before you complete your order.

House of Jany has the following warehouse address:

11986 CA-88
Jackson, CA 95642
United States

This is a warehouse address only.

It is not:

• our registered business address;
• our customer return address; or
• a retail store.

Please do not send returns to this address.

No.

The warehouse address identifies a House of Jany warehouse location. It does not mean that every parcel is dispatched directly from that address.

Shipment-routing information may be reflected in the tracking information for your order.

Use the House of Jany order-tracking page and enter the requested order information.

Tracking information can sometimes take time to appear or update after dispatch.

Tracking information may occasionally remain unchanged while a parcel moves through the carrier network.

If your order is still within the normal 7–15 business-day estimated delivery window, continue checking the latest available tracking information.

If the estimated delivery period has passed without a meaningful update, contact us with your order number and available tracking details.

Check:

• around the delivery location;
• with household members;
• with neighbours where appropriate;
• reception or front-desk areas;
• parcel lockers; and
• any safe location identified by the carrier.

If you still cannot locate the parcel, contact House of Jany and include your order number and tracking information.

Yes.

In some circumstances, items from the same order may be shipped separately. Separate parcels may have different tracking numbers and may arrive on different dates.

House of Jany offers a 30-calendar-day voluntary return period from the date you receive the item.

This commercial return policy does not limit rights that may apply to defective, incorrect, unsafe or otherwise non-conforming products.

Eligible customer returns are sent to:

House of Jany — Return Centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is the designated customer return centre.

You do not need to contact customer service merely to obtain the return address.

No.

Please do not send customer returns to:

11986 CA-88, Jackson, California, United States.

That location is a warehouse and is not the designated customer return centre.

No.

The Wyoming address is the registered business address of the legal operator.

Ordinary eligible customer returns should be sent to the designated return centre in China.

For an ordinary change-of-mind return, the customer is responsible for the direct cost of returning the product to the designated return centre in China.

Return costs can vary depending on:

• parcel size;
• parcel weight;
• carrier;
• shipping service; and
• shipping location.

Where House of Jany is responsible for an incorrect, defective or otherwise seller-error item, the normal customer-paid change-of-mind return-cost rule does not apply in the same way.

You do not need customer-service approval simply to obtain the return address.

You may contact us if you need assistance with the return process.

Please review the full Return & Refund Policy before sending a return.

Contact House of Jany and include your order number.

Where useful, we may ask for reasonable supporting information such as photographs of:

• the item;
• the issue;
• the packaging; or
• the shipping label.

Seller-error cases are handled separately from ordinary change-of-mind returns.

Approved refunds are normally issued to the original payment method used for the purchase.

Once House of Jany has issued an approved refund, please allow up to 10 business days for the funds to appear on your original payment method.

Business days are Monday through Friday, excluding applicable public holidays.

The exact posting time depends on your:

• bank;
• card issuer; or
• payment provider.

If more than 10 business days have passed since we confirmed that your refund was issued and the funds have still not appeared, please contact us.

House of Jany accepts:

• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• Shop Pay
• Visa

The payment methods actually available for your order are displayed during checkout.

No.

American Express / AMEX is not part of the House of Jany United States payment setup.

No.

PayPal is not part of the House of Jany United States payment setup.

No.

Maestro is not part of the House of Jany United States payment setup.

Not necessarily.

Wallet availability may depend on:

• device;
• browser;
• checkout environment; and
• transaction eligibility.

If a wallet does not appear during checkout, select another available payment method.

A payment may be declined by your bank, card issuer or payment provider.

Possible reasons can include:

• incorrect payment information;
• authorization failure;
• security checks; or
• account restrictions.

House of Jany may not receive the exact reason for a payment decline.

If necessary, contact your payment provider or choose another payment method shown during checkout.

Product-specific information is shown on the relevant product page.

Please review the product description, available variants, price and other displayed information before placing your order.

House of Jany is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

The addresses have different roles:

Registered business address
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

Warehouse address
11986 CA-88
Jackson, CA 95642
United States

Customer return centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

These addresses are not interchangeable.

Use our Contact page:

https://www.houseofjany.com/pages/contact

When contacting us about an existing order, please include your order number whenever possible.