Shipping policy

Last updated: September 12, 2026

This Shipping & Delivery Policy explains the standard delivery process for orders placed through House of Jany.

House of Jany currently ships within the United States.

1. Order Cutoff

Our standard order cutoff is:

17:00 Pacific Time (PST/PDT), Monday through Friday.

Orders placed after the cutoff enter normal processing on the next business day.

Orders placed on weekends or applicable public holidays also enter processing on the next business day.

2. Processing Time

Orders normally require:

1–3 business days

for processing before dispatch.

Processing time is separate from transit time.

3. Transit Time

After dispatch, the standard estimated transit time is:

6–12 business days

Transit begins once the order has been dispatched and handed into the applicable delivery network.

4. Estimated Total Delivery Time

Our standard estimated total delivery timeframe is:

7–15 business days

This consists of:

  • Processing: 1–3 business days
  • Transit after dispatch: 6–12 business days
  • Estimated total: 7–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

These timeframes are estimates and are not guaranteed delivery dates.

5. Shipping Costs

Any applicable shipping charge is displayed during checkout before you complete your order.

The shipping amount shown during checkout forms part of the final order total.

House of Jany does not make a general free-shipping promise unless free shipping is specifically displayed for the relevant order or promotion.

6. Shipping Area

House of Jany currently serves customers within the United States.

If a delivery destination cannot be selected or completed during checkout, shipping is not currently available for that destination.

7. Warehouse Address

House of Jany has the following warehouse address:

11986 CA-88
Jackson, CA 95642
United States

This is a warehouse address only.

It is not:

  • the registered business address;
  • the customer return centre; or
  • a retail location.

The existence of this warehouse address does not mean that every customer parcel is dispatched directly from this location.

8. Shipping Origin

House of Jany does not make a universal claim that every order is dispatched from one specific location.

Shipment routing may vary depending on the order and operational circumstances.

Available tracking information may show the movement of your shipment through the applicable logistics network.

9. Order Tracking

Where tracking is available, tracking information is provided after shipment processing has progressed sufficiently.

Tracking information may sometimes take time to appear or update after dispatch.

Customers can use the House of Jany order-tracking page to review available shipment information.

10. Multiple Shipments

Items from the same order may in some circumstances be shipped separately.

Where this occurs:

  • separate tracking numbers may be provided;
  • parcels may move through different routes; and
  • items may arrive on different dates.

A split shipment does not by itself mean that part of the order is missing.

11. Delivery Delays

Delivery may occasionally take longer because of circumstances such as:

  • carrier delays;
  • weather;
  • public holidays;
  • unusually high logistics volumes;
  • address problems;
  • delivery-network disruptions; or
  • other circumstances outside House of Jany's reasonable control.

If your order has moved beyond the normal estimated delivery period without a meaningful tracking update, contact us through the Contact page.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your delivery details before submitting the order.

If you notice an error after ordering, contact House of Jany as soon as possible.

We will try to assist where reasonably possible, but an address change cannot be guaranteed once processing or shipment has progressed.

13. Failed Delivery

A parcel may be delayed or returned because of:

  • an incomplete address;
  • an incorrect address;
  • unsuccessful delivery attempts;
  • failure to collect the parcel; or
  • other carrier-related circumstances.

If tracking shows that your parcel is being returned, contact House of Jany so the situation can be reviewed.

14. Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it, first check:

  • the delivery location;
  • household members;
  • neighbours where appropriate;
  • reception or front-desk areas;
  • parcel lockers; and
  • any safe location identified by the carrier.

If the parcel still cannot be located, contact House of Jany and include your order number and tracking details.

15. Lost or Damaged Shipments

If you believe a shipment has been lost or arrives materially damaged, contact House of Jany through the Contact page.

Please include:

  • your order number;
  • available tracking information; and
  • reasonable supporting information where relevant.

We will review the circumstances and determine the appropriate next step.

16. Returns Are Separate From Shipping

Customer returns are handled under the House of Jany Return & Refund Policy.

The designated customer return centre is in China.

Do not send customer returns to the California warehouse or the Wyoming registered business address.

17. Contact

For questions about shipping, tracking or delivery, contact House of Jany through:

https://www.houseofjany.com/pages/contact

When contacting us about an existing order, please include your order number whenever possible.

18. Legal Operator

House of Jany is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States