Refund policy

Last updated: September 12, 2026

House of Jany offers a 30-calendar-day voluntary return period for eligible products.

This commercial return policy is separate from any rights that may apply to defective, incorrect, unsafe or otherwise non-conforming products.

1. 30-Day Return Period

Eligible products may be returned within 30 calendar days after receiving the order.

If an order is delivered in separate parcels, the return period for an individual item begins when that item is received.

2. Return Conditions

For an ordinary change-of-mind return, the product should be returned in its original condition.

Where applicable, products should be:

unused;
unworn;
undamaged; and
returned with original packaging, accessories or other supplied items where reasonably applicable.

Please take reasonable care of products while deciding whether to keep them.

A return may be reviewed after it reaches the designated return centre.

3. Return Address

Eligible customer returns must be sent to:

House of Jany — Return Centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is the designated customer return centre.

You do not need to contact House of Jany merely to obtain the return address.

4. Do Not Send Returns to Our US Addresses

Please do not send customer returns to either of the following addresses:

Registered business address
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

Warehouse address
11986 CA-88
Jackson, CA 95642
United States

Neither US address is the designated customer return centre.

5. Change-of-Mind Return Shipping

For an ordinary voluntary change-of-mind return, the customer is responsible for:

arranging the return shipment; and
paying the direct cost of returning the product to the designated return centre in China.

Return shipping costs can vary depending on:

parcel size;
parcel weight;
shipping location;
carrier; and
service selected.

House of Jany does not set the price charged by the return carrier.

We recommend using a shipping service that provides proof of shipment and appropriate tracking.

Please retain the shipping receipt or other proof of return until the return and refund process has been completed.

6. Original Shipping Charges

For an ordinary change-of-mind return, original shipping charges are generally not refundable unless otherwise required by applicable law or the circumstances of the order.

Where a refund is connected to an error for which House of Jany is responsible, the appropriate shipping-cost treatment will be determined separately.

7. Damaged, Defective or Incorrect Products

If you receive a product that is:

damaged;
defective;
incorrect;
materially different from what you ordered; or
otherwise affected by an issue for which House of Jany is responsible,

please contact us through:

https://www.houseofjany.com/pages/contact

Include your order number and a clear description of the issue.

Where reasonably necessary, we may request supporting information such as photographs of:

the product;
the issue;
the packaging; or
the shipping label.

Seller-error cases are handled separately from ordinary change-of-mind returns.

Customers will not be required to bear costs that are properly House of Jany's responsibility under applicable law.

8. How to Make a Return

For an eligible voluntary return:

Make sure the return is sent within the applicable 30-calendar-day return period.
Package the product securely.
Include enough order information to identify the return.
Send the parcel to the designated House of Jany Return Centre in China.
Retain proof of shipment until the return has been completed.

You may contact House of Jany if you need assistance, but contacting customer service is not required merely to obtain the return address.

9. Return Review

After a return reaches the designated return centre, it may be reviewed to confirm that it qualifies under this policy.

Where the return is eligible for a refund, House of Jany will issue the approved refund to the applicable original payment method.

If there is a material problem with the returned item or the order cannot reasonably be identified, we may contact you for further information.

10. Refund Method

Approved refunds are normally issued to the original payment method used for the purchase.

If the original payment method cannot receive the refund, or another route is required by applicable law or payment-provider rules, the refund will be handled as appropriate to the circumstances.

11. Refund Processing Time

Once House of Jany has issued an approved refund, please allow up to 10 business days for the funds to appear on your original payment method.

Business days are Monday through Friday, excluding applicable public holidays.

The exact posting time depends on your:

bank;
card issuer; or
payment provider.

This period concerns the time required for the payment provider or financial institution to post the funds after House of Jany has issued the refund.

It does not give House of Jany an additional 10 business days to unnecessarily delay issuing an approved refund.

If more than 10 business days have passed since House of Jany confirmed that the refund was issued and the funds have still not appeared, please contact us.

12. Exchanges

House of Jany does not guarantee direct product exchanges.

Where you would prefer another item, size or variant, the available solution may involve returning the original eligible product and placing a separate order.

Any return remains subject to the applicable conditions of this policy.

13. Sale and Promotional Items

A product is not automatically excluded from the voluntary return policy merely because it was purchased during a sale or promotion.

Any specific exception must be clearly disclosed and must remain consistent with applicable law.

14. Refused Deliveries and Return to Sender

Refusing a delivery or failing to collect a parcel does not automatically complete the normal return process.

If tracking shows that a shipment is being returned to sender, contact House of Jany so the situation can be reviewed.

Any refund or other resolution will depend on the circumstances and the status of the returned shipment.

15. Order Cancellations

If you need to cancel an order, contact House of Jany as soon as possible.

We will try to accommodate cancellation requests where reasonably possible, but cancellation cannot be guaranteed once processing or shipment has progressed.

If an order is successfully cancelled after payment has been collected, any refund due will normally be returned to the original payment method.

16. Chargebacks and Payment Disputes

If you believe there is a problem with an order or refund, we encourage you to contact House of Jany first so we can review the issue.

Nothing in this policy removes any rights you may have to use legitimate remedies available through your bank, card issuer or payment provider.

17. Consumer Rights

This voluntary return policy does not exclude, restrict or replace rights or remedies that cannot lawfully be excluded.

Rights concerning defective, incorrect, unsafe, misdescribed or otherwise non-conforming products remain separate from the commercial 30-day change-of-mind return policy.

18. Contact

For help with a return, damaged or incorrect product, refund or order issue, contact House of Jany through: